Network & Office Location Support

Flexible and Reliable Network Support.

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Overview / Summary

In today's dynamic business environment, logic-IT provides a comprehensive suite of IT user and desktop solutions to empower your success. Our expert IT support ensures systems run smoothly and efficiently.

Choose logic-IT for proactive maintenance, customized solutions, competitive pricing, and exceptional customer service.

Comprehensive IT Support & Management

OneDrive Implementation

Proactive Monitoring & System Support

Our team of skilled technicians and advanced Remote Monitoring and Management (RMM) system proactively identifies and resolves potential issues, minimizing downtime and maximizing productivity.

We support all major operating systems, including Windows, macOS, and Linux – both current and legacy versions.

Experience fast response times and enjoy live answer support during business hours, with convenient after-hours on-call support available for our Managed Service customers.

Flexible Staffing & Strategic Partnerships

Additionally, we offer flexible IT staffing solutions, including part-time contract services. This allows you to access top-tier IT talent on an as-needed basis, effectively addressing your unique staffing requirements.

We are committed to building long-term partnerships with our clients and helping them achieve their business 1 goals. Don't let IT issues slow your teams productivity or your business success.

Project Scope & Execution

Securing Sensitive Financial Data in a Complex Supply Chain

OneDrive Implementation

Navigating Unstable IT Support in a School Environment

Challenge:

A small private school faced significant challenges with its in-house IT support. Frequent staff turnover (three part-time employees within two years) resulted in lost training and knowledge, significant costs.

Worse was the uncertainty surrounding IT support. All of these created a stressful and unpredictable environment for both staff and students.

The environment included hundreds of student Chromebooks, both MS and Google Workspace managed e-mail, a complex school network, server infrastructure and advance CyberSecurity requirements.

Solution:

The school partnered with logic-IT, a managed IT services provider, to outsource their IT support needs.

Key Benefits:

  • Consistent, Reliable Support: logic-IT provides daily on-site support, ensuring prompt resolution of student and teacher technology issues.
  • Improved Efficiency: A dedicated team handles immediate repairs and troubleshooting, while escalating complex issues to a back-end support desk for efficient resolution.
  • Knowledge Retention: A rotating team model ensures consistent knowledge sharing and minimizes the impact of individual staff departures.
  • Reduced Costs: Outsourcing resulted in a 25% reduction in overall IT support costs compared to maintaining an in-house staff. This eliminated payroll burdens and streamlined IT operations.

Project Scope & Execution
Challenges & Solutions

Outcome:

The private school achieved:

  • Enhanced IT Stability: Consistent and reliable IT support improved the overall technology experience for students, faculty, and staff.
  • Increased Efficiency: Streamlined IT processes and proactive support minimized disruptions to the learning environment.
  • Significantly Reduced Costs: The cost-effective solution freed up valuable budget for other educational priorities.
  • Reduced Stress & Improved Morale: The elimination of IT-related stress improved the overall work environment for school administrators.

By partnering with logic-IT, schools can optimize their IT infrastructure, improve efficiency, and enhance the overall learning experience while significantly reducing costs.